Create password for undefined..the email failed when clicking forgot password when no email address is entered
  • 20 Feb 2025
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Create password for undefined..the email failed when clicking forgot password when no email address is entered

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Article summary

When clicking Forgot Password on the FIT log in screen when there is no email address listed in the email address field, the following issues occur:

1. Create email for undefined message appears

2. Error message email failed appears.

Expected behavior: If user clicks Forgot Password, they should be prompted for an email if an email address is not entered in the email address field and no error should occur.


Answer:

This issue is fixed in FIT release 1.9


Steps to Duplicate:

1. On Fit log in screen click Forgot Password. Do not enter in an email address into email address field

2. See message “Create a password for undefined' appear

3. See error message, ‘Email failed’ appear.

4. Note that at no point user is prompted to enter in an email address.


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