How do I submit a support case?
  • 16 Jul 2024
  • Contributors
  • Dark
    Light
  • PDF

How do I submit a support case?

  • Dark
    Light
  • PDF

Article summary

I need to create a support case, how do I create a case in the support portal?

Here is a quick overview video: 

Answer:

1. Log into the support portal here.

  • If you do not have a login, please email access@npact.com.

2. Once logged in, click on Create Support Case.

3. On the new page, fill out these fields:

  • Enter in a Subject. This will be a quick title related to the issue

  • Chose to share with your organization

  • Select your product in which the issue occurs

  • Select the topic this issue is most closely related to. If needed, select "Other" and then use the New Option field to type your answer. 

  • In the 'Can you describe it for us' section, you can elaborate about the issue. It is helpful to include exact steps to duplicate the issue that is occurring. 

  • Add the email address of any other people who you would like to include in this case

  • Let us know if you've had a chance to search the Knowledge Base

  • Select the severity of the issue

  • Add screenshots that help explain the issue, error logs/messages, or anything else helpful

4. Click Send 



Was this article helpful?