FAQs

1. How do I void, reissue, or rescind a payment?

• See Grant Adjustments

2. How do I merge duplicate constituents?

• See Merging Duplicate Constituents

3. How do I process a Proposal?

• See Processing a Web Application to a Proposal and Grant

4. How do I reset my Citrix password?

• Contact NPact support

5. We have gifts missing from the portal, where are they?

• It is possible the gifting constituent has duplicate address types in RE (Home, Home). Change the one type and sync RE Constituents. The missing gifts should appear on the portal. Otherwise, the missing gifts must be adjusted in the database.

6. Fund statements are incorrect or out of balance.

• Contact NPact support

7. Errors in the check run batch.

• See Check Run Processing. If errors persist, contact NPact support.

8. The portal will not send emails anymore.

• See Setting up Email in Spectrum Web Portal

9. Logging into database view

• See Login Guide

10. How do I set up a new employee in GENXT?

• See Creating New User Profiles and Linking/Unlinking Accounts

11. Why can't I use Internet Explorer?

• Microsoft is ending their support for Internet Explorer (IE) on June 15, 2022. See here for details. This means that they will no longer be updating IE with security updates, leaving IE users vulnerable.
• As of June 15, 2022, NPact will no longer support Internet Explorer in our web products (GE NXT, Spectrum, and Endowment Manager). The primary reason for this is security – we cannot guarantee the security of client data after that date. Note that some of our web products already don’t support IE, and that Blackbaud will stop supporting the way our products sign into SKYAPI for IE (read more here).