Fund is missing interest and gains in income allocation batch

I added a fund to a pool in my financial system and I verified that in the Fund Investment Tool on the fund record that the pool is associated with the fund, however, when I calculate the income allocation batch, the fund is not listed. 

How can I fix this?

Answer:

This issue can occur for the following reasons:

1. If relevant GL entries were not posted to the pool GL account for the fund in the financial system prior to having run the income allocation batch in the Fund Investment Tool.

2. If the fund has no balances in the pool GL account in the financial system.

3. If transactions from the financial system pertaining to the pool GL account for the fund in question and period in question were not synched into the Fund Investment Tool prior to having run the income allocation batch.

To resolve this issue:

1. Go to the financial system and review the GL account that corresponds to the pool account in the Fund Investment Tool and verify that the GL account in question has balances.

2. If the account does have balances, verify when the GL entries corresponding to those balances for the pool account were posted as opposed to the date and time when you calculated the income allocation batch in FIT.

• For example, if you calculated the income allocation batch on 10/15, but the GL entries were not posted to the pool account in the financial system until 10/17, then, the income allocation batch would not reflect those entries. 
• GL entries have to be posted in the financial system to the pool GL account then synched to the Fund Investment Tool in order for them to be included in the income allocation batch.

TIP:

Before calculating and posting an income allocation batch and sending the resulting journal entries to the financial system, wait until all GL entries are posted in your financial system and sent over to the Fund Investment Tool for the cycle in question. This would include admin fees, asset rebalancing entries and any other entries that are posted to the pool GL account with posting dates that fall within the batch date that you are processing.