How do I remove a user from NPact’s solutions and systems?

In the event an employee is no longer with your organization and you need to have their user permissions deleted from the system, depending on which software and systems the user had access to, removing the user will require different steps to be taken by an administrator.

Answer:

Foundation Cloud Grants

This can be done by a user at your organization with Admin rights:

1. Login to Foundation Cloud Grants (FCG )

2. Click Settings > Manage Users

3. Search for the desired user and click the 3 dots next to them

4. Click Foundation Cloud Grants Link

5. Click Deactivate

Foundation Cloud Community Portal

This can be done by any user with the ability to modify Constituent records in FCG:

1. Login to FCG

2. Click Grants > Constituents

3. Search for and open the Constituent record for the desired user

4. Scroll down to the Web User tile

5. Click the 3 dots next to any Role

6. Click Delete

7. Repeat steps 5-6 as needed for each Role

NPact Support Portal

This can be done by submitting a request via email to "access@npact.com".

Citrix / Cameyo

This needs to be completed by our Hosting team here at NPact. If the user had Citrix or Cameyo login credentials that need to be removed please contact NPact’s Support team by opening a Support ticket using the link below.

https://support.npact.com/s/my-cases