How do I submit a support case?

I need to create a support case, how do I create a case in the support portal?

Here is a quick overview video: 

Answer:

1. Log into the support portal here.

• If you did not receive a Welcome email to access the new portal, please email access@npact.com.

2. Once logged in, click on My Cases

3. In the My Cases area, click the Create Support Case link:

4. You will see a window open where you will do the following:

• Enter in a subject. This will be a quick summary of what the issue is about
• Select your product in which the issue occurs
• In the 'Can you describe it for us' section, you can add more detail about the issue. It is helpful to include exact steps to duplicate the issue that is occurring. 
• Select the severity of the issue
• Add the email address of any other people who you would like to include in this case
• Add screenshots that show the issue

5. Click the Submit button