MFA Reset - Community Portal

Multi-Factor Authentication (MFA) is configured per user to send a verification code in one of the three ways provided (Voice call, text message, authenticator app). If a user cannot get past MFA because they got a new phone or new phone number, etc. internal staff can reset the user's MFA. An MFA reset will prompt the user to configure MFA again when they login next. For more FAQs about MFA, see this article. 

Resetting MFA for a Portal User

1.  Login to Foundation Cloud Grants (FC Grants)
2.  Click Grants > Constituents > Search for the user
3.  Locate the Web User tile and click the edit button on the top right-hand corner of the tile
4.  click Reset Multi-Factor Authentication
5. Confirm this reset by clicking Yes in the confirmation modal 
6. Save
7. The user will be prompted to setup MFA again upon their next login.