MFA Reset - Foundation Cloud Grants

Multi-Factor Authentication (MFA) is configured per user to send a verification code in one of the three ways provided (Voice call, text message, authenticator app). If a user cannot get past MFA because they got a new phone or new phone number, etc. internal staff can reset the user's MFA. An MFA reset will prompt the user to configure MFA again when they login next. For more FAQs about MFA, see this article.  

Resetting MFA for an FCG User

1.  Login to Foundation Cloud Grants (FC Grants)
2. Click Settings > Manage Users > Search for the user
3. Use the ellipses next to the username and click Reset Multi-Factor Authentication