Setting up MFA in FC Community Portal

Until May 15, 2023, Site Administrators can enable or disable Multi-Factor Authentication (MFA). After which date, MFA will be required with sign in for Foundation cloud Community Portal. For a quick overview of MFA and some FAQs please see this document.

Configuration

1.  Login as a Site Admin
2.  Go to the Site Admin menu > Settings > Security Settings 
3.  Check the checkbox for Require users to use multi-factor authentication > Save 

After this configuration is done, portal users will be prompted to setup MFA after they login.

User MFA Settings

1. Login to Foundation Cloud Community Portal
2.  Choose one of the three choices to verify the user account
   1.  Mobile authenticator app (most secure)- This process will use an authenticator application on the user's mobile phone that will generate a verification code that must be entered on the MFA screen to continue. 
   2. SMS text messages -During setup the user will be asked to select a country and provide a phone number. For verification, the user will be sent a code that must be entered on the screen to continue.
   3. Voice calls -This process will call the user's phone and provide a verification code that must be entered on the screen to continue. 
3.  Click Continue 
4.  Follow the on screen help to complete setup. Click Try another method to select on of the other options.

Changing MFA Selection

If a user wishes to reset their current MFA settings, follow these steps:

1. Login to Foundation Cloud Community Portal
2. Navigate to your Account Details (My Account) > Click Configure MFA
3. Click Yes on the popup that confirms an MFA setting reset. 
4. Then select the new method for MFA.