Unlocking a Web User Account or Setting a Temporary Password

On occasion, a web user will get locked out of their account, typically because an invalid password was entered three times. The lock out time defaults to 20 minutes, after that, the user should be able to login again. If the portal user needs immediate assistance, the account can be unlocked internally, or a temporary password can be generated and supplied to the portal user.  

Unlocking a Web User Account

1. Login to Foundation Cloud Community Portal (FC Community Portal) with admin rights 
2. Click Site Admin or User Admin > Manage Users
3. Search for the user by typing the name or email address into the search box.
4. The accounts with a check mark in the Locked column are those that have been locked.
5. Click the ellipses (...) next to the name of the locked-out user.
6. Choose the option Unlock Record.

Setting a Temporary Password for a Web User

1. Login to FC Community Portal with admin rights 
2. Click Site Admin or User Admin > Manage Users
3. Search for the user by typing the name or email address into the search box
4. The accounts with a check mark in the Locked column are those that have been locked
5. Click the ellipses (...) next to the name of the locked-out user
6. Choose the option Set Temporary Password
7. Copy and paste the password to send to the web user for login. 

To see this function in GE Classic, click here.