Cannot access site or Sorry Cannot Reach that Page Errors when Navigating to DonorCentral Site URL
- 18 Jan 2023
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Cannot access site or Sorry Cannot Reach that Page Errors when Navigating to DonorCentral Site URL
- Updated on 18 Jan 2023
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When navigating to DonorCentral, the following errors occur:
'Cannot access site' or 'Sorry cannot reach that page' with a dinosaur picture.
This issue occurred after all DonorCentral sites were migrated to SKY 4.
Answer:
A solution was put into place that redirects a URL that a user may have bookmarked or is using that caused the error before. Now, the user session will be re-directed to the main page.
Most URLs will be re-directed but in some rare cases where the URL that was bookmarked was not re-directed, the user will see the error page, but there will be a ‘Go to home button’ as shown below. The user can click that button to be directed to the Home page of DonorCentral.
Most URLs will be re-directed but in some rare cases where the URL that was bookmarked was not re-directed, the user will see the error page, but there will be a ‘Go to home button’ as shown below. The user can click that button to be directed to the Home page of DonorCentral.
Steps To Duplicate
1. Select a bookmarked or saved URL for the DonorCentrl NXT site
2. See one of the following errors occur and the page will not load:
'Cannot access site' or 'Sorry cannot reach that page' with a dinosaur picture.
2. See one of the following errors occur and the page will not load:
'Cannot access site' or 'Sorry cannot reach that page' with a dinosaur picture.
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