Create Debit memo, Create Payment Item, and Print Check Buttons are all Grayed out for Subsequent Admin Vouchers after Processing First One in Open Items
- 25 May 2023
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Create Debit memo, Create Payment Item, and Print Check Buttons are all Grayed out for Subsequent Admin Vouchers after Processing First One in Open Items
- Updated on 25 May 2023
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When going to Accounts Payable and opening a admin voucher to create a payment item for it, the Create Debit memo, Create Payment Item, and Print Check Buttons are all Grayed out. This only occurs for any subsequent vouchers that are opened. When first going to AP and opening the first voucher to be processed, the issue does not occur. It only occurs after having created a payment item for the first voucher and then going to the next one in AP to be processed and then opening that and any subsequent ones.
Steps To Duplicate:
1. Go to Accounts Payable\Open Items and find an Admin voucher that needs to be paid
2. Click to open the voucher in question and click the Create Payment Item to create a payment for the voucher
3. Fill out the data in the window that opens
4. Click the binoculars to go back to the main Open Items list and find another admin voucher that needs to be paid
5. Click and open that voucher and note that the Vendor Search box will appear even though there is a vendor already on the voucher and then close the window
6. Note also that on the bottom of the voucher that the Create Debit memo, Create Payment Item, and Print Check Buttons are all Grayed out
7. Close the AP module and then go back into it and open the voucher again to be paid and note that now the Create Debit memo, Create Payment Item, and Print Check Buttons are active.
2. Click to open the voucher in question and click the Create Payment Item to create a payment for the voucher
3. Fill out the data in the window that opens
4. Click the binoculars to go back to the main Open Items list and find another admin voucher that needs to be paid
5. Click and open that voucher and note that the Vendor Search box will appear even though there is a vendor already on the voucher and then close the window
6. Note also that on the bottom of the voucher that the Create Debit memo, Create Payment Item, and Print Check Buttons are all Grayed out
7. Close the AP module and then go back into it and open the voucher again to be paid and note that now the Create Debit memo, Create Payment Item, and Print Check Buttons are active.
Answer:
Exit out of any AP windows that are open and then going back into AP again to open items to continue to process. Additionally, the following steps will allow for the printing of checks or creation of payment items:
1. In the ap module, go to open items (make sure you are on the data grid) and right click -> You can either Print Check OR Create Payment Item
1. In the ap module, go to open items (make sure you are on the data grid) and right click -> You can either Print Check OR Create Payment Item
2. Go to processes tab, select print check
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