DLL 'wPDF400A.dll' was not found. PDF Export is not Possible. when Attempting to Save as PDF in Fund Statement Designer or Graphical Viewer

I am using Fund Statement Designer to generate statements. After clicking on external statements, I want to save as a PDF but get an error. Is there a way to fix this?

This can also occur if attempting to save as PDF in graphical viewer. Running statements to Fund Statement Designer and choosing External Statements > Preview will allow you to see the created statements before printing. There is a save disc available and has a save as PDF option. Using this option will throw an error.

Answer:

This is a Windows error that can be resolved by registering the appropriate .dll files.
 
If this issue occurs with FIMS hosted on NPact's Azure environment, please create a support case.
If you use FIMS on-premises, you can follow the steps below to resolve:
 
 1. In File Explorer, go to the N drive, N:\found\FIMS
 2. Scroll down until you see the wPDF400A.dll and the wPDF400W.dll files
 3. Select both files and right-click and select copy
 4. Paste the files to the desktop of the machine in question that has the issue
 5. In the search field on the bottom left of the machine, type THIS PC
 6. Right-click on the This PC shortcut and click properties
 7. In the window that opens, look at the system type field and note if the machine is 32 or bit.
 8. In File Explorer, go to C:\Windows\SysWow64 (if the machine is 64bit) C:\Windows\System32 (if the machine 32 bit)
 9. Go to the desktop of the machine and cut the wPDF400A.dll and the wPDF400W.dll files from the desktop
 10. Paste the files into  C:\Windows\SysWow64 (if the machine is 64bit) or C:\Windows\System32 (if the machine is 32 bit)

• NOTE: Be sure to paste them in the root of either SysWow64 or System 32, do not paste them into one of the sub-folders in those directories.
• Typically, these two DLLs do not need to be registered, they just need to be present on the operating system.

11. Test the statements and verify if the error is gone.
12. If the error is still present, then register the two DLLs:
  

A. Register the 'wPDF400A.dll' file:

• In Windows 10 click the Windows button on the bottom left of the computer and go to the Windows System folder or you can just type in Command in the search function to the right of the Windows button.
• You will see Command Prompt show in the search results
• Right-click Command Prompt
• Choose Run as Administrator
• If the OS of the workstation that has the Control Frame error is 64 bit type this command into the Command Prompt window and then press Enter on the keyboard.

                           Regsvr32 c:\windows\syswow64\wPDF400A.dll

• If the OS of the workstation that has the Control Frame error is 32 bit type this command into the Command Prompt window and then press Enter on the keyboard

                          Regsvr32 c:\windows\System32\wPDF400A.dll

You should receive a pop up that states the operation was successful.

B. Register the ''wPDF400W.dll" file:

• If the OS of the workstation that has the Control Frame error is 64 bit type this command into the Command Prompt window and then press Enter on the keyboard.

 
                             Regsvr32 c:\windows\syswow64\wPDF400W.dll

• If the OS of the workstation that has the Control Frame error is 32 bit type this command into the Command Prompt window and then press Enter on the keyboard.

 
                           Regsvr32 c:\windows\System32\wPDF400W.dll
You should receive a pop up that states that the operation was successful.