Donor Profiles do not populate when searching in Control Panel in DonorCentral
  • 28 Feb 2023
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Donor Profiles do not populate when searching in Control Panel in DonorCentral

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Article summary

When trying to search for a donor profile by name in DonorCentral in control panel, the profile does not appear. Why?

Steps To Duplicate:

  1. Log into DonorCentral
  2. Click Control Panel > Users/Roles
  3. Search for Donor Profiles that should appear in both FIMS and DonorCentral by any part of the person's name (as it states in the search bar before typing)
  4. Note that the only way to bring the proper results is to type in the full email address of the profile.
Answer:
The fix for this was deployed on 1/31/2019.

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