DonorCentral shows an Outstanding Total on the Fund Page when selecting 'this year' as Filter for a Custom Total

Description of Issue:

DonorCentral shows an outstanding negative total on the fund page when selecting 'this year' as filter but not when using the filter of 'All'. The items included in the custom total were paid and should not show negative for current year.

Custom totals are added to track certain GL accounts per the documentation below:
 

Customize Funds Page

Answer:

Showing a negative total for the current year is expected due to the GL journal entries that were made in the current year.

If viewing the total for this year the amount for the current year is negative and when viewing for the previous year it is positive. These values come from the general ledger. In the previous year, journal entries were recorded showing a positive number and in the current year it is showing journal entries reducing by that amount, thus, when showing filter of 'all' it shows N/A.