Donors are receiving emails about recurring grants that do not exist - DonorCentral
- 24 Jan 2023
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Donors are receiving emails about recurring grants that do not exist - DonorCentral
- Updated on 24 Jan 2023
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Your donor may receive an email letting them know a recurring grant is about to generate, but when the log into DonorCentral NXT they cannot see a record of this recurring grant.
Answer:
This issue was data specific for one customer that had the recurring recommendation function on the old DonorCentral v4 site still running. Once that was disabled on the old site the issue no longer occurred.
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