eAdvisorFundStatements Macro does not run

The eAdvisorFundStatements2007 macro in Microsoft Word used to create individual PDF documents for upload to DonorCentral has suddenly stopped working. There is no error message that occurs, it just stops and does not continue.

Answer:

This issue can be caused by the following:

1. If there are Adobe or other PDF add ins enabled in Microsoft Word. If you have any PDF add ons, those will need to be disabled. Once the PDF add ins are disabled, the macro should run correctly.

2. A corrupt Microsoft Office installation on the computer. Do a repair on the Office installation, or, un-install and re-install Microsoft Office on the computer that has the issue. 

If you have a Microsoft Office 365 subscription, you can choose to install Office to your local computer after logging into your Microsoft Account. If you have any questions about installing Microsoft Office on your computer, please contact your IT team:

Install or Reinstall Office 365

After you do that, you may have to re-install DonorCentral macros:

How do I get the DonorCentral Fund Statement Macro?