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    ERROR: msgOpen: unable to open message file: PROMSGS - when launching FIMS on Azure Cloud
    • 30 May 2023
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    ERROR: msgOpen: unable to open message file: PROMSGS - when launching FIMS on Azure Cloud

    • Updated on 30 May 2023
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    Article summary

    When I log into Azure Cloud and click on the FIMS icon, the error message " msgOpen: unable to open message file: PROMSGS" and I'm unable to login.

    Steps To Duplicate:
    1. Sign into Azure Cloud
    2. Click on FIMS icon
    3. Error " msgOpen: unable to open message file: PROMSGS" appears.
    4. Click "Ok" and FIMS doesn't launch
    Answer:
    This can occur if the S drive is not mapped for the user:

    1. Launch My Files
    2. With My Files open, launch FIMS

    If that does not work to resolve issue, please create a support case
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