Error: Unable to open or create tempfiles xxxx, error 13 354 when trying to open FIMS
  • 22 Dec 2022
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Error: Unable to open or create tempfiles xxxx, error 13 354 when trying to open FIMS

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Article summary

Error: Unable to open or create ..\tempfiles\xxxx, error 13 (354) comes up when trying to open FIMS.

Answer:

1. This error is typically caused by the NPO folder not having the proper sharing rights.
 
a. Right click on the NPO folder and click on Sharing and Security (or access Sharing through Properties).
b. Select Share this folder.
c. Then click on Permissions and make sure Everyone has Allow checked for all actions (Full Control, Change, Read). For security reasons, you may want to add the domain active directory group that the users are in and give rights to that group or you can explicitly add the username and give full rights to the user rather than granting the Everyone group rights.

2. It can sometimes be caused by not being able to write the temp folder:
 
a. Go to npo\found\ConfigFiles
b. Create a copy of the current 'WFOUND.PF' and name the copy for example 'WFOUND-WS.PF'  (WS is for workstation). Do not re-name the WFOUND.PF, just copy it and edit the copy.
c. Edit the new 'WFOUND-WS.PF' in notepad and edit this line, for example like this:
 
-T    N:\found\tempfiles           #temp files directory
 
Basically, what you are doing is using the absolute temp file path rather than the relative path.
 
 
d. Edit the FIMS shortcut on the workstation to use the 'WFOUND-WS.PF' rather than the out of box 'WFOUND.PF'.

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