FIMS not Updating Fund Association DonorCentral Access Levels when Setting Switched to DonorCentral v5 in DonorCentral Options for DonorCentral
  • 14 Mar 2023
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FIMS not Updating Fund Association DonorCentral Access Levels when Setting Switched to DonorCentral v5 in DonorCentral Options for DonorCentral

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Article summary

After changing the DC_Version in DonorCentral Options to 5, the Fund Association tabs on the funds are not changing to the DonorCentral v5 (DCNXT) access level format.

Steps To Duplicate:

1. Go to Tools\System Utilities\DonorCentral\DonorCentral Options\System\DC_Version
 2. Change the setting to 5
 3. Go to a fund
 4. Go to the Fund Association tab
 5. Note that the DonorCentral column is not updated with the new DC NXT format

Answer:

To fix this, go to Tools\System Utilities\DonorCentral\DonorCentral Database Overrides and then un-check the boxes there for both options for whichever database you need it for either live or Demo. You will see two checkboxes, one for Override DC version and one of Override Real Time Sync, those need to be unchecked.

Basically, what happens is that those overrides will take precedence over what is set in DonorCentral options.

This is an option that is set by your implementation person, do not change these settings without checking with them first.

 


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