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Fund Name does not Populate in Recommendation Form in DonorCentral
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When advisors go to make a suggestion no fund name pops in the drop down even if the advisor clicks into the field.
Steps To Duplicate on a Mac:
- Advisor logs into DonorCentral using a Mac computer with Safari 14.0 (15610.1.28.9, 15610)
- Clicks Recommendations\New
- In the form that appears check the checkbox to Add a new Charity
- Click next
- Note that the fund name does not auto-populate in the next screen
- Note that even if you click the drop down the fund name still does not appear.
- Note that if you choose an existing charity in Safari, that the fund name does auto populate.
- Note that on Chrome on a Mac the fund name does auto populate for both new and existing charities.
This issue can also occur with other browsers as well.
Answer:
Ensure that all browsers are updated to the latest versions.
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