Gift that was reversed in FIMS still shows under Fund in DonorCentral
- 18 Jan 2023
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Gift that was reversed in FIMS still shows under Fund in DonorCentral
- Updated on 18 Jan 2023
- Contributors
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For some users, after reversing a gift in FIMS and a full sync is done between FIMS and DonorCentral, the gift still shows under the Fund in DonorCentral.
Steps To Duplicate:
1. Log into DonorCentral
2. Go to an advisor view for the fund in question
3. Go to Gifts. Note the reversed gift still shows as being processsed.
4. Launch FIMS
5. Go to Funds and pull up the fund in question.
6. See that gift was entered and reversed, and a full sync has been done to DCNXT since that time.
2. Go to an advisor view for the fund in question
3. Go to Gifts. Note the reversed gift still shows as being processsed.
4. Launch FIMS
5. Go to Funds and pull up the fund in question.
6. See that gift was entered and reversed, and a full sync has been done to DCNXT since that time.
Answer:
This was addressed for the customer who reported the issue. If you have this issue, please create a support case.
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