Contents x
    Grant Confirmation Email has incorrect or missing information
    • 24 Feb 2023
    • Contributors
    • Print
    • Dark
      Light
    • PDF
    Contents

    Grant Confirmation Email has incorrect or missing information

    • Updated on 24 Feb 2023
    • Contributors
    • Print
    • Dark
      Light
    • PDF
    Article summary

    After recommending a grant, a donor reported that the confirmation email is incorrect. One of the following occurred:

    The Program Name field isn't used on the form but appears on the email showing NA.
    One field is showing what the donor typed into a different field. For instance, the donor typed something in Special Request, but it is on the Program Name or Grant Purpose line in the email.

    Answer:
    The Program Name, Grant Purpose, and Special Request fields cannot be removed from the confirmation email, but it is possible to control what appears for each item. 
    1. Log in to DonorCentral
    2. Click on Control Panel > Recommendation Form
    3. Select the tab which contains the field that needs adjusted.
    4. Find the field that needs adjusted (program name, grant purpose, special request) and click the settings button on the right-hand side of the field. 
    5. Click the API tab
    6. Confirm the correct value is in the Property Name box. 
      • Program Name field should have a Property Name of "ProgramName"
      • Grant Purpose field should have a Property Name of "Purpose"
      • Special Request field should have a Property Name of "SpecialRequest"
    Note: It is also possible to reset the form to default at the lower left of the screen, which will reset all APIs on all fields. Any custom form changes would have to be recreated, though.
    Was this article helpful?
    What's Next