Grant Import Button pulls up a grayed out datagrid when tyring to import suggestions from DonorCentral
- 23 Jan 2023
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Grant Import Button pulls up a grayed out datagrid when tyring to import suggestions from DonorCentral
- Updated on 23 Jan 2023
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When clicking on the Import Grant button in the Grants module, a grayed out datagrid appears.
Answer:
This occurred because database overrides were set in place for DCv4 when they should have been turned off since the customer is now on DC NXT.
Database overrides settings overrides any system settings that are in place for DonorCentral. Database overrides are set in Tools\System Utilities\DonorCentral\DonorCentral Database Overrides.
Database overrides settings overrides any system settings that are in place for DonorCentral. Database overrides are set in Tools\System Utilities\DonorCentral\DonorCentral Database Overrides.
Steps To Duplicate
1) Log into FIMS
2) Go to Grants Module
3) Click on Import Grants button
4) blank grayed out datagrid occurs.
2) Go to Grants Module
3) Click on Import Grants button
4) blank grayed out datagrid occurs.
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