Grant letters uploaded to DonorCentral are not available to view,. and there is an error when attempting to reupload document
  • 17 Jan 2023
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Grant letters uploaded to DonorCentral are not available to view,. and there is an error when attempting to reupload document

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Article summary

In the Documents Module, users may see that letters that appear to have been uploaded successfully are not available to view in DCNXT. Attempting to reupload the documents results in Error: Upload unsuccessful. Blackbaud.DFM.Integration.Utilities.HttpClientException: Status code 500 returned

Answer:

This issue is addressed in FIMS 14.74.

Steps To Duplicate

  1. Open Document module
  2. Go to Document links tab
  3. Search by Grant number for one of the affected documents
  4. See that document is listed as being uploaded with a date and time
  5. Click Upload to DC button
  6. Get Error: Upload unsuccessful. Blackbaud.DFM.Integration.Utilities.HttpClientException: Status code 500 returned

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