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    Guidestar button opens IE instead of default browser and the page gives an error and\or does not Load
    • 23 Jan 2023
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    Guidestar button opens IE instead of default browser and the page gives an error and\or does not Load

    • Updated on 23 Jan 2023
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    Article summary

    When clicking the Guidestar button, internet explorer opens and gives an error instead of the loading the page in the correct browser. 

    Steps To Duplicate:
    1. In Grants, open grantee record
    2. Click the GuideStar button next to Tax ID
    3. IE opens and page doesn't load or gives error
    Answer:
    This issue can occur if the Internet_Browser_Exe setting is set. To resolve this issue, do the following:

    1. Make sure that you have a default browser set on your workstation. You can choose what browser you prefer to use, most users choose Chrome:
    https://support.microsoft.com/en-us/help/4028606/windows-10-change-your-default-browser

    2. In FIMS, go to Tools\System Utilities\System Options\System
    3. Scroll down to the Internet_Browser_Exe option
    4. Change the value to None
    5. Click Apply and OK
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