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How do I create a case in the Support Portal?
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I need to create a support case, how do I create a case in the support portal?
Here is a quick overview video:
https://npact.sharepoint.com/:v:/s/Demos/Eca_NWIB8N5FrXp4MxrPS7QBSotGq3h0jqCT-tTx9npcew?e=dtupEr
Answer:
1. Log into the support portal here.
- If you do not have a login, please email access@npact.com.
2. Once logged in, click on Create Support Case.
3. On the new page, fill out these fields:
- Enter in a Subject. This will be a quick title related to the issue
- Chose to share with your organization
- Select your product in which the issue occurs
- Select the topic this issue is most closely related to. If needed, select "Other" and then use the New Option field to type your answer.
- In the 'Can you describe it for us' section, you can elaborate about the issue. It is helpful to include exact steps to duplicate the issue that is occurring.
- Add the email address of any other people who you would like to include in this case
- Let us know if you've had a chance to search the Knowledge Base
- Select the severity of the issue
- Add screenshots that help explain the issue, error logs/messages, or anything else helpful
4. Click Send
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