How do I create a case in the Support Portal?
  • 16 Jul 2024
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How do I create a case in the Support Portal?

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Article summary

I need to create a support case, how do I create a case in the support portal?

Here is a quick overview video: 

https://npact.sharepoint.com/:v:/s/Demos/Eca_NWIB8N5FrXp4MxrPS7QBSotGq3h0jqCT-tTx9npcew?e=dtupEr

Answer:

1. Log into the support portal here.

  • If you do not have a login, please email access@npact.com.

2. Once logged in, click on Create Support Case.

3. On the new page, fill out these fields:

  • Enter in a Subject. This will be a quick title related to the issue
  • Chose to share with your organization
  • Select your product in which the issue occurs
  • Select the topic this issue is most closely related to. If needed, select "Other" and then use the New Option field to type your answer. 
  • In the 'Can you describe it for us' section, you can elaborate about the issue. It is helpful to include exact steps to duplicate the issue that is occurring. 
  • Add the email address of any other people who you would like to include in this case
  • Let us know if you've had a chance to search the Knowledge Base
  • Select the severity of the issue
  • Add screenshots that help explain the issue, error logs/messages, or anything else helpful

4. Click Send 



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