How to change a staff member's DonorCentral password if they do not receive the reset email

Generally if a user is not receiving the password reset email, something within that user's network is blocking receipt of that email.

Foundation staff are not able to reset the password for the account used to log into DonorCentral, the user has to do that on the log in page:
 

1. Navigate to the DonorCentral log in page
2. Click on the Forgot Password link
3. Receive password reset email
4. Follow instructions in the password reset email. If the user is not getting the password reset email, then they will need to work with their IT department to find out why that email is being blocked.

We can also check to see if we are blocking the email, please create a support case for us to check on our side to see if the email addresses is blocked.