How to reset DonorCentral Password

Answer:

After 7/31/2024, users can reset their DonorCentral password by doing the steps below: 

Note that these steps are for going forward after the initial password reset was done after the migration on 7/31/2024. If you have never logged into DonorCentral after the migration on 7/31/2024, then follow the initial password reset instructions in the article below:

DonorCentral Migration from Blackbaud Systems to NPact Systems

1. Navigate to the DonorCentral log in page and enter in email address then click Continue.

2. On the next screen, click on the Forgot Password button

3. The message below will display in your browser:

4. An email will be sent to the user. In the body of the email, click the link labeled, 'click here':

5. The screen below will open in the browser. Enter a new password and type the new password again to confirm, then click the blue button:

• As you are typing in your new password, you will see the password requirements screen appear.

Notes:

For security reasons, we are not adding a screenshot of those requirements here.

You have to actually go through the process of resetting your password and start typing on this screen below in the 'your new password' field to see the requirements window appear.

6. The following message will be displayed:

7. You will be directed back to the DonorCentral log in page. 

8. Log in with email and new password.

9. You will be directed to the Home page of DonorCentral.