How to reset MFA for a DonorCentral User

How can I reset MFA for a DonorCentral User?

Answer:

Starting on 10/30/2024, staff administrators can reset MFA for DonorCentral users. In order to reset MFA for a DonorCentral User, you must have the staff administrator role in DonorCentral:

Maintaining Staff Codes 

Note that users can reset their own MFA for DonorCentral using the steps in the article below starting on 10/30/2024:

How to reset MFA for DonorCentral Account

Steps for a staff admin to reset MFA for a DonorCentral User:

1. Go to Control Panel\Site Administration\Users

2. Find the user in question from the list

3. Click the ellipsis button next to the user's name

4. Click Reset MFA

5. Once MFA is reset, the user will be presented with the MFA enrollment options the next time the user logs in per the steps in the article below:

How to configure and use MFA with DonorCentral