How to Troubleshoot the Daily Scheduled DonorCentral Upload when Using FIMS on Azure Cloud

1. Check and see if the FIMSInternal user's password was changed.

• To do that go to Tools\System Utilities\System Reports\System Users Report
• Click Run Report
• Look for the FIMSInternal user in the list, if the password was changed right around the time that the DonorCentral sync started to fail, this may be the cause of the issue
• To reset the FIMSInternal user password, Go to Tools | System Utilities | Run Procedure and type in system\XaddCall.p in the Procedure name field
• Re-run the DonorCentral sync from FIMS by going to Tools | System Utilities | DonorCentral |Donor Central Export, being sure to check the boxes for both Export Data and Upload to Donor Central

2. Make sure that the most current DonorCentral transfer executable is being used by doing the following:

• Go to Tools | System Utilities | DonorCentral | Setup DonorCentral Upload
• Click Save on the window
• Close the window.

This will automatically update the DonorCentral transfer executable to the latest version which the data sync uses.

3. Open the My Files Folder. Check to see if the eAdvisor folder is still there. If it is missing, this is one reason why the DonorCentral nightly sync is not occurring. Please contact FIMS support to have that folder rebuilt for you. Just creating a new folder titled EAdvisor will not resolve the nightly upload issue.

Note: You can manually upload data into DonorCentral by doing the following until the scheduled task issue is addressed:
Can I manually upload data to DonorCentral? 
 

In  DonorCentral, you can see if your data upload ran or not by seeing the following:

How can I Determine if the Data Upload Ran if I am on DonorCentral?