I am not getting notifications on comments added on cases from support in the Support Portal

I created a support case in the support portal, but I am not getting an email notification when a comment is added by support on cases, why does this happen?

Answer:

If you can see the support case in the portal, but are not receiving comments in your email inbox, please check your spam or junk folders to see if the comment notifications are going there.

If they are, you can mark those notifications emails as not spam and move to inbox. Here is how you can un-mark an email as junk:

Label a message as junk or not junk