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    Invalid component-handle referenced while processing method/statement: Database. InitializeCrystal odbc/crystal/w-xpress.w (5884)" when running a Crystal Fund Statement Export in FIMS
    • 31 May 2023
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    Invalid component-handle referenced while processing method/statement: Database. InitializeCrystal odbc/crystal/w-xpress.w (5884)" when running a Crystal Fund Statement Export in FIMS

    • Updated on 31 May 2023
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    Article summary

    While trying to perform a Crystal Fund Statement Export to upload to DonorCentral, the following message appears: Invalid component-handle referenced while processing method/statement: Database. InitializeCrystal odbc/crystal/w-xpress.w (5884)

    Answer:

    1.Go to Tools>User Preferences>All Other Preferences
    2.Go to the DonorCentral_Download_Directory and click the Browse button
    3.Navigate to N:\found\eadvisor if on premise. If on Azure Cloud browse to the S drive and set the location as S:\eAdvisor.
    4.Click apply and Ok

    Note: If you click OK on that first message reference above and see a second one pop up this time referencing 'count' that means that all FIMS licenses are in use. You can go to show live users on the FIMS database server to see who is logged in and have someone log off.

    ODBC connections take up a FIMS database license also.

    Steps To Duplicate

    1. Log into FIMS

    2. Navigate to Tools > System Utilities > Donor Central
    3. Select Crystal Fund Statement Export
    4. See error occur after starting to run the statement


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