Menu Bar missing in Multiple Browsers in DonorCentral
  • 18 Jan 2023
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Menu Bar missing in Multiple Browsers in DonorCentral

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Article Summary


For multiple browser many times the banner does not load (Funds, grants, etc.) in DonorCentral. This issue occurs in Chrome, Mozilla and MS Edge

Answer:

This is caused by browser settings that block third-party cookies, third-party cookies must be permitted. To disable third-party cookie blocking:

Safari on MacOS:
  1. Select Safari > Preferences.
  2. Click Privacy.
  3. Set Cookies and website data to 'Always allow'
  4. Turn off Prevent Cross-Site Tracking.
Safari on iOS: (All Safari versions for iPhone/iPad)
  1. Open Settings app > Safari.
  2. Ensure "Prevent cross-site tracking" is disabled.
  3. Ensure Block All Cookies is disabled.
Chrome
  1. On your computer, open Chrome.
  2. At the top right, Click More >Settings
  3. In the Privacy and Security section, click Site Settings
  4. Under Content, select Cookies and site Data
  5. Un-select the radial button next to 'Block third-party cookies'

Mozilla Firefox
1. Click the menu button on the top right (three horizontal lines) and select Settings
2. Select the Privacy & Security panel
3. Select the Custom radial button
4. Un-check the check box for Cookies which un-blocks third party cookies:

Microsoft Edge
1. Open Microsoft Edge, select Menu (3 dots icon on top right corner of the browser) > Settings > Cookies and Site permissions > Manage and delete Cookies and site data

2. Turn off "Block third-party cookies'




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