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    No access to tenant ##### - When uploading Fund Statements to DonorCentral
    • 24 Jan 2023
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    No access to tenant ##### - When uploading Fund Statements to DonorCentral

    • Updated on 24 Jan 2023
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    Article summary

    When uploading Fund Statements to DonorCentral this message may appear with your Foundation's ID number listed.

    Steps To Duplicate:
    1. Log into DonorCentral
    2. Click on Control Panel Fund Statements Upload/Replace Statements
    3. Select fund statement file
    4. Select upload
    5. Gets the application exception error - "no access to tenant #####"
    Answer:
    This was caused by the contents file having an entry that contained the wrong DonorCentral site number. After this was addressed, the error no longer occurred.
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