None of the Investment Accounts for the Pool are Reconciled when Attempting to run Pool Allocation Process

This issue occurs due to the pool and investment account(s) that are tied to the pool not having matching open current cycles.

To verify if that is the case:

Check the pool record:

1. Go to the Pools tab
2. Click and open the pool in question
3. Go to the Balances sub-tab
4. You should see the current cycle on the top with an end date for the current cycle and then it should say 'no' in the reconciled tab since the current cycle is not yet reconciled


Check the investment account(s) record(s):

1. Go to the Accounts tab
2. Find the accounts in question that are tied to the pool with the issue
3. Go to the balances tab for each investment account tied to the pool
4. You should see the current cycle on the top with an end date for the current cycle and then it should say 'no' in the reconciled tab since the current cycle is not yet reconciled.

• Most importantly, the end date and cycle number should match what is shown on the pool record, and it should say 'no' in the reconciled column since the account is not yet reconciled

After doing the steps above and you find that for example the pool has a current open cycle but the investment accounts do not or vice-versa, do the following:

1. From the FACTS module, go to File Maintenance
2. Click on Clear out Unposted Cycle
3. In the drop down select the pool in question with the issue
4. Check BOTH checkboxes 'Clear Fund and Pool Balances' and 'Clear Account Balances'
5. Click OK
6. Now go back to the Reconciliation tab
7. Select the account(s) that are tied to the pool
8. Go to the Reconcile sub-tab
9. Re-start the current cycle by putting in the start and end dates for that cycle
10. Click the save button on the top left
11. Now, check the pool record and the account(s) record(s) and see if the cycles match
12. Attempt to run pool allocation again


If the pool and account still do not match, hit the F5 key on your keyboard to refresh, or completely close out of the FACTS module and re-open.