Student Record Name is not Updating after Changing the Name on the Profile
  • 24 May 2023
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Student Record Name is not Updating after Changing the Name on the Profile

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Article summary

I changed the name on the profile, but the student record name is not updating with those changes, how can I fix this?

Answer:

Changes on the student profile are triggered by changes on the sort name of the profile. Sometimes when you make the initial change on the profile that change is not triggered on the student profile. What you can do to update the student record is to change the profile name which would change the Sort Name on the profile to something different then save it and then change it back to the way it needs to be and save it again in order to trigger that change to appear on the student record.


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