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    System Exception Uploading Statement Zip Failed when Uploading Fund Statements with the Upload DC Fund Statements Tool
    • 01 Jun 2023
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    System Exception Uploading Statement Zip Failed when Uploading Fund Statements with the Upload DC Fund Statements Tool

    • Updated on 01 Jun 2023
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    Article summary

    When uploading fund statements using the Upload DC Fund Statements tool, the following error occurs:

    'System Exception Uploading Statement Zip Failed Status Code 404 Error Content {'status code' : 404, 'message'} 'Resource not found'}

     

    Steps To Duplicate:

    1. Go to Tools\System Utilities\DonorCentral\Upload DC Fund Statements. 

    2. Then click Upload Statements which will upload all PDFs in the eAdvisor\Statements folder.

    3. See error occur 

    Answer:

     

    1. Be sure that there is a DonorCentral download directory set for the FIMS user in user preferences:
     
    a. Go to Tools\User Preferences\All Other Preferences\DonorCentral_Download_Directory.
    • Set to N:\Found\eAdvisor for self-hosted customers.
    • Set to S:\eAdvisor for Azure Cloud customers.
    2. Look in the eAdvisor Statements folder and be sure that only the contents file and the pdf documents are there and that the documents listed in the contents file match the pdf documents.
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