Contents x
    The status when searching for recommendations under Site Administration in DonorCentral is different than the status when viewing the recommendation details.
    • 18 Jan 2023
    • Contributors
    • Print
    • Dark
      Light
    • PDF
    Contents

    The status when searching for recommendations under Site Administration in DonorCentral is different than the status when viewing the recommendation details.

    • Updated on 18 Jan 2023
    • Contributors
    • Print
    • Dark
      Light
    • PDF
    Article summary

    You can go to Control Panel>Site Administration>Submitted to search through all of the submitted recommendations at the same time. The search will display the recommendation status. Some users may find that the status displayed in the search is different than the actual status on the record. 

    Steps To Duplicate:
    1. Log into DonorCentral
    2. Go to Control Panel>Site Administration>Submitted
    3. Filter by grants with any status other than Processed
    4. View the results. Click the button with the 3 dots to the left of the reference number and click View Details
    5. Note that the recommendation status shown here is different than the status in the search.
    Answer:
    This issue was data specific and was resolved for the customer who reported it.
    Was this article helpful?
    What's Next