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    This app can't run on your pc, to find a version for your pc, check with the software publisher. when Launching the FIMS Shortcut
    • 26 Feb 2024
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    This app can't run on your pc, to find a version for your pc, check with the software publisher. when Launching the FIMS Shortcut

    • Updated on 26 Feb 2024
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    Article summary

    When launching FIMS, the following message appears and FIMS will not launch:
    'This app can't run on your pc, to find a version for your pc, check with the software publisher.'

    Answer:

    This issue can occur for a couple of reasons:


    1. This can occur if your anti-virus is blocking files in the NPO folder. The NPO folder should be excluded from being blocked or quarantined by anti-virus solutions.You can have your anti-virus of course scan NPO for potential vulnerabilities but not block or quarantine the files. If there is a file that you have a question on, please create a support case.

    2. Due to DEP (Data Execution Prevention) being set to block all programs except those that are allowed as shown in the 2nd radial button below. If this 2nd radial button is set, then the prowin32 executable will not run.

    It is recommended to change this setting to 'Turn on DEP for essential Windows programs and services only' as shown below in the first radial button then click Apply and OK.

    After making this change, you will need to restart the terminal server.


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