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    This recommendation cannot be canceled at this time. Please contact our organization to cancel this recommendation.
    • 21 Mar 2023
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    Contents

    This recommendation cannot be canceled at this time. Please contact our organization to cancel this recommendation.

    • Updated on 21 Mar 2023
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    Article summary

    While in Advisor view in DonorCentral and trying to cancel a grant, this message may appear.

    Steps To Duplicate:
    1. Log into DonorCentral
    2. Click the option to switch to Advisor View
    3. Choose your advisor
    4. Go to the Grants section and click on Detail
    5. See pending grants and attempt to cancel them
    6. Receive message
    Answer:
    In order to cancel a suggestion, you have to go to into Site Administration with a staff account that has rights. You cannot do this while viewing as advisor.
    How do I Cancel a Submitted Suggestion in DonorCentral?

    Be sure to look in the import window in FIMS and the grant module and be sure that the suggestion is not there.

    Note:
    A submitted recommendation cannot be Cancelled once the import window has been opened in FIMS. Here's the workflow: 
    1. Recommendation submitted
    2. Recommendation record created 
    3. Admins log into FIMS and open the Grant Import window. 
    4. Admins import/process recommendations from DonorCentral. 
    Recommendations are cancellable in 1 & 2 above. Once you get to step 3 they are not. 
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