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    Unable to Decline Suggestions from DonorCentral in FIMS
    • 24 Jan 2023
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    Unable to Decline Suggestions from DonorCentral in FIMS

    • Updated on 24 Jan 2023
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    Article summary

    I have a duplicate grant suggestion that was imported into FIMS.

    Decline does not remove the grant and I have already deleted the grants from FIMS.

    Steps To Duplicate:
    1. Log into DonorCentral > notice there is a duplicate grant suggestion
    2. Log into FIMS > grants module > Import suggestions
    3. Find the duplicates > click decline on the suggestions
    4. The suggestions still appear in FIMS and DonorCentral
    Answer:
    This issue is caused by a data inconsistency between the data files and the database. If you have this issue, please create a support case.
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