**Unable to open file: [Filepath]. Errno 2 (98) - when manually upload to DonorCentral from FIMS
  • 31 May 2023
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**Unable to open file: [Filepath]. Errno 2 (98) - when manually upload to DonorCentral from FIMS

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Article summary

When running a manual DonorCentral sync from FIMS, this error occurs

**Unable to open file:
[filepath]. Errno = 2 (98).

Answer:
This typically occurs when the DonorCentral download directory is set incorrectly in FIMS. 
  1. In FIMS go to Tools > User Preferences
  2. Select All other preferences and click OK
  3. Select "DonorCentral_Download_Directory" in the Option (center) column
  4. Click browse and browse to N:\found\eAdvisor (N: may be different depending on your set up, and Azure Cloud clients may use S:\found\eAdvisor)
  5. Click Apply and Done
If that does not resolve the issue, do the following:

1. Log into the FIMS database server
2. Locate the NPO folder
3. Right click on the NPO folder and select Properties
4. Go to the Security tab
5. Ensure that full control is granted to the group that contains the users that will access FIMS
 

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