Unable to View or Download Statements in DonorCentral
- 27 Dec 2022
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Unable to View or Download Statements in DonorCentral
- Updated on 27 Dec 2022
- Contributors
- Print
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- PDF
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When clicking view fund statements for all periods the statement does not load and green circle appears and stays and statement never loads.
Answer:
This issue was resolved for the customer who reported it and was caused by an issue with an old batch of statements that had to be reuploaded by development.
Steps To Duplicate
1. Log into DonorCentral
2. View as advisor
3. Go to the funds tab
4. Click view statement
5. Note that there is no statement to select and green dot circle appears.
2. View as advisor
3. Go to the funds tab
4. Click view statement
5. Note that there is no statement to select and green dot circle appears.
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