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    Unsubmitted grant recommendation emails are being sent when there are no unsubmitted grant recommendations in DonorCentral
    • 20 Mar 2023
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    Unsubmitted grant recommendation emails are being sent when there are no unsubmitted grant recommendations in DonorCentral

    • Updated on 20 Mar 2023
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    Article summary

    You may receive an email informing you of an Advisor's unsubmitted grant, but when logging into DonorCentral, the grant recommendation does not exist.

    Answer:
    DonorCentral NXT does not send out un-submitted recommendation emails. This issue was caused by a client that was still on DC v4 and was not live yet with DC NXT and there was confusion on where the email was coming from.
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