User Account from Identity Provider does not Exist in Tenant and cannot Access the Application when Logging into Azure Cloud

When attempting to subscribe to the Azure workspace in the remote desktop client appp or logging into Azure in the browser, the following error occurs:

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Message: AADSTS50020: User account 'user@npact.onmicrosoft.com' from identity provider 'https://sts.windows.net/....' does not exist in tenant 'tenant name' and cannot access the application '0000'(Azure Virtual Desktop Client) in that tenant. The account needs to be added as an external user in the tenant first. Sign out and sign in again with a different Azure Active Directory user account.

Answer:

This issue occurs due to a conflict between the NPact Microsoft account and your work or personal Microsoft account. 

To resolve:

To resolve this issue, install the new Windows App

Get started with Windows App to connect to devices and apps - Windows App | Microsoft Learn

Full instructions for installing the Windows App are in the article below. This article was updated with the steps for the new Windows App:

How to access FIMS on NPact Azure