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    Users are experiencing slowness opening FIMS initially for the first time in the day
    • 02 Jun 2023
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    Users are experiencing slowness opening FIMS initially for the first time in the day

    • Updated on 02 Jun 2023
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    Article summary

    FIMS users are experiencing slowness and connectivity problems when opening FIMS initially for the first time in the morning.
    When clicking in the FIMS icon, nothing happens for 5-20 minutes.  It tends to vary from time to time.

    Answer:
    This seems to have been caused by anti-virus/malware software scanning the NPO folder.  After making an exception for the NPO shared folder FIMS was able to launch normally without delay for the affected users.
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