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    Why is my ACH payment using an inactive ACH account?
    • 01 Jun 2023
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    Why is my ACH payment using an inactive ACH account?

    • Updated on 01 Jun 2023
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    Article summary

    I have created an ACH Account for a vendor record.  There was originally a different account for this vendor, however we marked it as Inactive and designated the new one as Active.  When I run the ACH Export in check processing, the exported file shows the original, inactive account.

    Answer:
    The first place to look is on the Vendor supertab in Accounts Payable.
    • On the Vendor tab, click the Payee radio button and confirm that you have the correct account chosen there. 
    If that looks right, and if this is a Grant that was created through the Fund Distribution process:
    • In the Funds Module, find the fund that the grant was paid from:
    • Click the Distributions tab
    • Click the Payment radio button
    • Confirm that the correct ACH account is entered in the field at the bottom.
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