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      Database shuts down with error SYSTEM ERROR: Releasing multiplexed latch. latchId: XXXXXXX
      • 26 Dec 2022
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      Database shuts down with error SYSTEM ERROR: Releasing multiplexed latch. latchId: XXXXXXX

      • Updated on 26 Dec 2022
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      Article summary

      The FIMS database crashes and in the found.lg file the error, SYSTEM ERROR: Releasing multiplexed latch. latchId: XXXXXXX appears.

      You may also see the following:
      User X died holding 1 shared memory locks.
      Disconnecting dead user X.. 

      Answer:
      This issue occurred due to a full database backup that was occurring and failed.  The failure caused the database to lock up and crash.

      If you have this issue, please create a support case.
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