Debit Memo Greyed out in Open Items
- 20 Jan 2023
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Debit Memo Greyed out in Open Items
- Updated on 20 Jan 2023
- Contributors
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Debit memo that was incorrectly created after voiding a payment is greyed out in Open Items and cannot be clear\posted.
Steps To Duplicate:
1. Void a scholarship check, and incorrectly check the checkbox to create debit memo
2. Note that debit memo is in open items and is greyed out.
2. Note that debit memo is in open items and is greyed out.
Answer:
This was data specific and was corrected for the customer who reported the issue.
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