Debit Memo Greyed out in Open Items
  • 20 Jan 2023
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Debit Memo Greyed out in Open Items

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Article summary

Debit memo that was incorrectly created after voiding a payment is greyed out in Open Items and cannot be clear\posted.

 

Steps To Duplicate:
1. Void a scholarship check, and incorrectly check the checkbox to create debit memo

2. Note that debit memo is in open items and is greyed out.
Answer:
This was data specific and was corrected for the customer who reported the issue.

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